Business Analyst (Irving) Job at Insight Global, Irving, TX

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  • Insight Global
  • Irving, TX

Job Description

*HAVE TO BE IN THE DFW AREA*

Position: Salesforce CX Business Analyst

Duration: 6 month contract to hire

Location: Irving, TX 75039 (1 day onsite a month)

Hourly rate: $50-60hr

Desired Skills and Experience:

  • 4+ years of experience as a Business Analyst with Salesforce Service Cloud CRM in a customer service or contact center environment.
  • 4+ years in customer experience in a contact center environment.
  • Strong understanding of contact center processes, KPIs, and omnichannel tools.
  • Excellent communication, facilitation, and documentation skills.
  • Experience working in Agile, Jira, Confluence.

Day to Day:

Insight Global is seeking a collaborative and detail-oriented Salesforce CX Business Analyst to join our growing team. This role will support the Technology Program, partnering closely with cross-functional teams to optimize our Salesforce platform and drive improvements across our customer engagement channels.

The Salesforce Business Analyst will play a critical role in advancing our program by identifying, designing, and supporting Salesforce-driven solutions that enhance customer experience and operational efficiency. This individual will serve as a key liaison between Product Owners, CxO business stakeholders, Vendors, and strategic business partners, ensuring Salesforce capabilities are fully aligned with contact center objectives.

Job Tags

Hourly pay, Contract work, Part time,

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