Job Description

Job Description

Job Description

BCforward is currently seeking a highly motivated Customer Service Representative opportunity in Brookfield, WI!

Position Title: Customer Service Representative

Location: Brookfield, WI

Anticipated Start Date: ASAP

Please note this is the target date and is subject to the change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 9+ months

Job Type: CONTRACT, HYBRID (Work from office 3 days and work from home 2 days, however, during 5-6 weeks of training, it is preferable to be in the office 5 days.)

Pay Range: $20-24.4/hr

Please note that actual compensation may vary within this range due the factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Working time: 7:00 AM - 7:00 PM CT. M-F.

Job Description:

· We are hiring Service Professional to support Corporate, Commercial, Business Banking and Wealth Management clients as they transition to our new application.

· These individuals will handle high volume of inquiries received.

· The ideal candidate will demonstrate excellent phone etiquette, professionalism, and strong multitasking abilities.

· They should be quick learners, resourceful in problem solving, and skilled at navigating errors to deliver timely resolutions.
- Respond to client inquiries in a professional and courteous manner.
- Troubleshoot and resolve application-related problems and errors efficiently.
- Provide clear guidance and support to customers navigating the new system.
- Document customer interactions and resolutions accurately.
- Collaborate with internal teams to escalate complex issues when necessary.
- Maintain a high level of professionalism and customer service at all times.
- Excellent phone etiquette and written communication skills.
- Strong multitasking abilities and attention to details.
- Resourceful problem solver, able to work independently and as part of a team.
- Previous customer service and technical support experience preferred.

------------------------DO NOT EDIT BELOW THIS LINE, PLEASE INSERT JOB DESCRIPTION ABOVE--------------------------------- Provides high quality customer service by responding to telephone inquiries, customer requests and problems. Research and resolves problems and errors. Identifies products and services that meet customers' needs.

 

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Job Tags

Daily paid, Contract work, Work at office, Immediate start, Work from home,

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