Job Description

Provide administrative and patient care support to assigned clinic in the Department of Medicine/Division of Dermatology.

• Assist in coordinating patient flow throughout the clinic, from registration to discharge.
• Ensure patients are scheduled via the incoming referrals work queue within established scheduling guidelines.
• Able to collect copays, deductibles, or fee for services accurately, and follow cash handling guidelines for the closing and deposit of cash drawers.
• Work as a member of the Ambulatory Care clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation

Required:

• Excellent organizational skills and ability to prioritize assignments.

• Skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules.

• Excellent cash handling skills, ensuring co-pay collections and cash drawers are maintained follow University set standards.

• Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services at the UCLA Medical Center.

• Skill in using a PC with associated programs including Word, Excel, and Email.

• Demonstrate work experience and knowledge with a database computer program.

• Knowledge of major medical insurance plans and types of coverage provided.

• Working knowledge of Care Connectsystem to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports

• Knowledge of medical terminology.

• Travel to SM and Westwood locations as needed

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