Job Description
Job Description
Job Description
Walter's Auto Group has been a staple in the Riverside area for over 60 years. Mercedes Benz, Porsche and Audi are a beloved global icon & our committed specialists have years of experience satisfying our customers' needs.
Join our team at the Mercedes-Benz store as we're currently seeking a Service Advisor to provide exceptional service to our valued customers. We aren't like most dealerships; we have a close-knit, open communication team environment. You will have leadership's support and transparency when it comes to your career growth here. Endless income potential with un-capped commission opportunities.
What We Offer:
- Paid Training
- Clear promotion track + growth from within
- 401k
- Medical, Dental, Vision
- A Great Working Environment
- Paid Time Off
RESPONSIBILITIES:
- Responsible for making outbound sold and unsold follow-up calls to recent service department customers
- Oversee CRM databases for communication cycles with customers
- Educate self on latest service & product offerings, including pricing
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
- Be available to respond to email inquiries in a professional, well-spoken manner
- Prepared to interact with customers via phone calls every day (similar to call center processes)
- Direct customers to product information resources, including those available on the internet
- Check email frequently and respond to inquiries immediately
REQUIREMENTS:
- Ability to work out of all Walter's Auto Group locations
- Good verbal and written communication skills
- Automotive Service Advisor Experience
- Positive & Friendly Attitude
- Able to handle objections over the phone
- Ability to Achieve Targeted Goals
- Strong Desire to Provide an Exceptional Client Experience
- Proficient with Microsoft Word, Excel, and Outlook
- Time management, prioritization skills, and the ability to multi-task are required
- Self-motivated and goal oriented
- Must be willing to submit to a drug screen prior to employment
- Must have a clean & valid driver’s license
Job Tags
Immediate start,