Job Description

Job Description

Job Description

Front Office Manager

We are hiring an exceptional, polished, and sales-oriented Front Office Manager to serve as the face and operational anchor of our practice. You will be responsible for leading the administrative team and driving the seamless, high-touch experience that our clientele expects. This role is a critical blend of team leadership, high-end customer service, and business management.

Core Responsibilities

1. Luxury Client Experience & Sales

• Lead the team in providing an impeccable, personalized, five-star welcome and departure for all clients.
• Manage a sophisticated client scheduling system, ensuring smooth flow and maximizing provider efficiency while upholding client privacy and discretion.
• Serve as the primary point of contact for resolving complex client concerns, ensuring satisfaction and maintaining the spa's upscale reputation.
• Actively coordinate with providers to educate clients on our full menu of services and retail products, driving treatment series and retail sales goals.

2. Operational Leadership & Administration

• Recruit, train, and manage all front office staff, including receptionists and client coordinators, emphasizing a luxury service mindset.
• Develop and manage staff schedules including call outs, time cards, PTO requests, and internal communication protocols.
• Oversee inventory for front-of-house retail products and manage the ordering of essential supplies to maintain presentation standards.

3. Compliance & Clinical Coordination

• Maintain strict compliance with all patient privacy regulations, particularly HIPAA, and manage client records with the utmost confidentiality.
• Coordinate effectively with the clinical team (Nurses, Estheticians, Doctors) to ensure patient charts, consent forms, and pre/post-treatment instructions are prepared and handled correctly.
• Ensure the reception area, waiting lounge, and retail display areas are flawlessly maintained to reflect the luxury aesthetic of the spa.

Required Qualifications and Skills

• Experience: Minimum of 3 years of management experience in a high-end setting (e.g., luxury hotel, medical spa, high-volume retail, or concierge medical practice).
• Education: Bachelor's degree preferred, or equivalent experience in Business, Hospitality, or a related field.
• Aesthetic Industry Knowledge: Familiarity with aesthetic procedures (e.g., Botox, fillers, lasers) and medical-grade skincare products is highly preferred.
• Sales Acumen: Proven ability to coach teams on upselling, cross-selling, and achieving sales targets.
• Personal Presentation: Polished professional appearance and superior written and verbal communication skills.

Benefits

• Competitive Salary plus Performance-Based Bonus opportunities.
• Paid Time Off
• Comprehensive Health, Dental, 401K benefits package.
• A dynamic, collaborative, and beautiful work environment.

Schedule

• Monday- Friday 8:30 to 5 in our Greenville location
• 1 hour lunch break
• Ability to travel to other locations as needed is required

Compensation details: 22-25 Hourly Wage

PI29ac8e4ab185-25405-38858351

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