Remote Support Engineer Job at Strategic Systems, Akron, OH

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  • Strategic Systems
  • Akron, OH

Job Description

Job Description

Job Description

Job Title: Level 2/3 Remote Support Engineer – Windows 11 Upgrade & Network Projects

Contract: 3–4 Months (Possible Extension)
Location: 100% Remote (Occasional coordination with on-site resources required)
Hours: 40 hours per week

Key Responsibilities

  • Perform Windows 10 to Windows 11 desktop upgrades across the enterprise.
  • Support ISP cutovers and related network transitions.
  • Handle Windows desktop/server upgrades and routine patching.
  • Troubleshoot and resolve network issues involving Fortinet and Sophos firewalls .
  • Perform basic Layer 2 switch work (1–2 VLANs, routing handled at firewall).
  • Provide remote support, including guiding on-site third-party technicians or end users during troubleshooting.
  • Document work using ZenDesk ticketing system and maintain accurate records in SharePoint and ITGlue .
  • Collaborate with internal teams to ensure smooth project execution and knowledge sharing.

Required Skills & Experience

  • 3+ years of IT support experience (Level 2/3 or equivalent).
  • Strong understanding of Windows OS administration (Windows 10/11, Server OS).
  • Hands-on experience with firewall troubleshooting (Fortinet, Sophos preferred).
  • Knowledge of network fundamentals – VLANs, switching, basic routing concepts.
  • Experience with remote monitoring tools ( NinjaOne preferred) and ticketing systems ( ZenDesk or equivalent ).
  • Excellent communication skills and ability to work with remote teams and end users.
  • Ability to work independently and manage tasks with minimal supervision.

Preferred Qualifications (Nice to Have)

  • Relevant certifications: CompTIA Network+, Microsoft Certified (MCSA/Modern Desktop), or Fortinet NSE .
  • Previous experience supporting hospitality or distributed enterprise environments.
  • Scripting/automation experience for system management tasks.

Job Tags

Remote job, Contract work,

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