Job Description

Required Qualifications

• Experience: 10+ years of hands-on experience as a Business Analyst within the Salesforce ecosystem.

• Deep Platform Knowledge: Expert-level understanding of Salesforce capabilities, limitations, and best practices (Security model, Automation strategies, Data limitations).

• Certifications: Should hold the Salesforce certification plus at least two consultant-level certifications

• Methodology: Proven experience working in Agile/Scrum and Waterfall environments

• Data Proficiency: Strong understanding of data migration, data integration, and tools

Preferred Qualifications

• Experience with Salesforce Health Cloud.

• Experience with integration middleware concepts.

• Certified Salesforce Application Architect or Business Analyst Certification.

• Industry-specific experience in Healthcare Payer

Competencies & Soft Skills

• Communication: Ability to translate technical jargon into business language for stakeholders and vice versa.

• Leadership: Experience mentoring junior team members

• Conflict Resolution: Ability to negotiate with stakeholders when requirements conflict or scope creep occurs.

Strategic Analysis & Solutioning

• Lead discovery workshops with client stakeholders and department heads to define business processes and functional requirements.

• Translate complex business needs into clear technical requirements for the development team.

• Act as a Subject Matter Expert (SME) for the Salesforce platform, advising the business on "Out of the Box" features vs. custom development to minimize technical debt.

• Partner with Solution Architects to design scalable solutions across Health Cloud.

Implementation & Delivery

• Manage the full Software Development Life Cycle (SDLC) within an Agile/Scrum or Waterfall environment.

• Create detailed documentation, including Business Requirement Documents (BRD), Functional Specification Documents (FSD), process flowcharts, and data models.

• Configure Salesforce objects, workflows, flows, and validation rules to build prototypes or Proof of Concepts (POCs).

Quality Assurance & Adoption :

• Lead the User Acceptance Testing (UAT) process, including creating test plans, triaging bugs, and obtaining sign-off.

• Drive user adoption through the creation of training materials and leading the sessions.

• Analyze data trends and reports to recommend continuous improvements to the platform.

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