A Shift Lead is responsible for managing one of the working shifts. Shift leads are responsible for completing the duties of a Baker as well as maintaining store operations, including task instructions, attendance, and store performance. Additionally, their duties revolve around direct reports to the Assistant Manager and Owner/Operator.
Exceptional communication skills and a passion for excellence are necessary for success in this role. Previous leadership experience is a plus.
Shift Lead Responsibilities
Ensure employees reporting to you meet performance expectations
Effectively instructing other employees on the shift
Establish a safe, secure, and healthy work environment
Meet deadlines
Maintain excellent customer service at all levels
Shift Lead Requirements
Previous leadership experience preferred
Strong communication, time and resource management, and planning skills
Proactive organizational skills
An eye for detail and accuracy
Reliable, with a high integrity and strong work ethic
A team player with the ability to keep a positive attitude in a fast-paced environment
Professional appearance and attitude
Attention to detail, especially when performing quality inspections on ingredients and products
Computer literacy
Willingness to work independently or with other team members to solve problems, plan schedules, fulfill orders, and create excellent baked goods
Flexibility to work around customer demands, including early morning, night, weekend, and holiday availability
Ability to work in a hot, hectic environment
Stand, walk, bend, use hands, appliances, and lift heavy items for an extended period of time
Benefits
Hourly pay plus tips
Paid time off
Employee discount
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